Refund policy
REFUND AND RETURN POLICY
Last updated: September 17, 2026
DK Apparel wants customers to receive the correct products in acceptable condition. Because many of our products are produced specifically for each customer, returns and refunds are limited to eligible quality-related issues.
RETURN REQUEST DEADLINE
Quality-related return requests must be submitted within 10 days after tracking shows the order as delivered.
To request assistance, email lsapparel.dk@gmail.com and include:
• Your full name
• Your order number
• A description of the issue
• Clear photographs showing the product and issue
Items returned without contacting DK Apparel and receiving approval will not be accepted.
ELIGIBLE QUALITY ISSUES
A product may qualify for replacement, return, or refund if it arrives:
• Damaged
• Defective
• Misprinted
• Incorrect
• Significantly different from the product ordered
• Incomplete or missing from the delivered package
Eligibility is determined after the submitted information and photographs have been reviewed.
RETURN CONDITIONS
When a physical return is required, the product must be unworn, unused, and returned with its original tags and packaging.
Approved returns must be sent to the address provided by DK Apparel. Customers should not mail products back to a manufacturer or fulfillment facility unless specifically instructed to do so.
CHANGE-OF-MIND AND SIZING RETURNS
Because many products are made to order, DK Apparel does not normally accept returns or exchanges for:
• Selecting the incorrect size
• Change of mind
• Personal preference
• Minor colour differences caused by screen settings
• Providing an incorrect or incomplete delivery address
Customers are responsible for reviewing product descriptions and size information before ordering.
FINAL-SALE PRODUCTS
The following products are final sale unless they arrive damaged, defective, or incorrect:
• Swimwear
• Undergarments
• Personalized or custom-made products
• Candles
• Blankets
• Gift cards
• Discounted or clearance products
• Digital products and downloaded content
EVENT TICKETS
Event-ticket cancellation and refund conditions are displayed on the applicable event or ticket page. Event tickets are not covered by the physical-product return process described in this policy.
ORDER CANCELLATIONS AND CHANGES
Contact us as soon as possible if you need to request an order change or cancellation.
Because many products enter production shortly after an order is placed, we cannot guarantee that an order can be changed or cancelled after production begins.
RETURN SHIPPING
Customers are normally responsible for approved return-shipping expenses unless the product arrived damaged, defective, or incorrect and DK Apparel confirms otherwise.
Original shipping charges are non-refundable unless required by law or the return resulted from an error by DK Apparel.
REFUNDS
After an approved return is received and inspected, the customer will be notified whether the refund has been approved.
Approved refunds are issued to the original payment method. Financial institutions may require additional processing time before the refund appears in the customer’s account.
DK Apparel cannot issue a refund to a different payment method.
LOST OR DELAYED ORDERS
If tracking shows that an order is delayed, lost, or delivered but it has not been received, contact us at lsapparel.dk@gmail.com.
A carrier investigation may be required before a replacement or refund can be considered.
CONTACT INFORMATION
Business name: DK Apparel
Legal business name: 2468145 Alberta Ltd.
Email: lsapparel.dk@gmail.com
Mailing address: Box 80023 Downtown PO, Airdrie, Alberta, Canada T4B 2V3
Website: https://www.dklsapparel.com
Customer-service inquiries are generally answered within two business days.