Shipping policy
SHIPPING POLICY
Last updated: September 17, 2026
DK Apparel is a Canadian-owned online retailer based in Airdrie, Alberta. Most of our apparel and accessories are produced specifically for each customer after an order is placed.
ORDER PROCESSING
Most orders require approximately 2–7 business days for production before shipping. Production times may be longer during holidays, major promotions, product launches, or periods of unusually high demand.
Orders containing multiple products may be produced at different facilities. This means products from the same order may arrive separately and may have different tracking numbers. Customers will not be charged additional shipping fees because an order is delivered in multiple packages.
SHIPPING DESTINATIONS
DK Apparel ships to Canada, the United States, the United Kingdom, and other supported international destinations.
Available shipping destinations and shipping charges are displayed during checkout. If a shipping option is not available for a customer’s address, we are currently unable to deliver that product to that location.
ESTIMATED DELIVERY TIMES
Estimated delivery times begin after production is complete:
Canada: approximately 5–15 business days
United States: approximately 3–10 business days
United Kingdom: approximately 5–15 business days
Other international destinations: approximately 10–30 business days
These are estimates and not guaranteed delivery dates. Customs processing, weather, carrier interruptions, holidays, and other circumstances outside our control may cause delays.
SHIPPING COSTS
Shipping costs are calculated and displayed during checkout before payment is completed. Customers can review the complete order total, including applicable shipping charges and taxes, before placing an order.
TRACKING
When tracking is available, customers will receive a shipping-confirmation email containing their tracking information. Tracking may take up to 48 hours to update after a shipping label is created.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs charges, import duties, taxes, or processing fees imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not controlled by DK Apparel.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected.
Once an order has entered production or has been shipped, we may not be able to change the delivery address. Customers may be responsible for replacement and additional shipping costs when an order cannot be delivered because an incorrect or incomplete address was provided.
LOST, DELAYED OR DAMAGED ORDERS
If tracking shows that an order is delayed, lost, or delivered but it has not been received, customers should contact us at lsapparel.dk@gmail.com.
Claims involving damaged, defective, incorrect, or missing products should be submitted within 10 days of the delivery date. Please include the order number and clear photographs when applicable.
DISCREET PACKAGING
Orders are shipped in plain packaging whenever possible. Exterior packaging does not advertise the swinger or ethical non-monogamy nature of our products.
CONTACT INFORMATION
Business name: DK Apparel
Legal business name: 2468145 Alberta Ltd.
Email: lsapparel.dk@gmail.com
Mailing address: Box 80023 Downtown PO, Airdrie, Alberta, Canada T4B 2V3
Website: https://www.dklsapparel.com
Customer-service inquiries are generally answered within two business days.